Privacy policy

The contact form sends your name, email, company, enquiry type, service, budget band, timeline and message. The job application form sends your name, email, phone, role, CV, LinkedIn or portfolio link and note. With either form we also receive the page you sent it from, the site that referred you, and any campaign tags or ad click ids in the link you arrived by. These are kept in your browser for that tab only, not in a cookie.

Each form submission is added to a Google Sheet and emailed to our team, and you get an email confirming we received it. An enquiry is also added as a lead to our own sales system, the Tailwebs OS portal. A job application carries your CV on the email to our team.

If you email or call us, we receive what you choose to send, such as your name, email address or phone number, and your message.

The site loads Google Tag Manager, which loads Google Analytics, Microsoft Clarity (which records how pages are used, such as clicks and scrolling), the Google Ads conversion tag and conversion linker, and the Meta Pixel, each subject to your consent choice (section 5). The form pages load Cloudflare Turnstile, which checks that a person, not a bot, is sending the form.

Our host keeps standard server logs (such as IP address and request details) for the time needed to run the site and keep it secure.

We use what you send to reply to your enquiry, to prepare a proposal if you ask for one, and to consider your application for a role.

Under GDPR, we rely on your consent for analytics, and on legitimate interests or steps before a contract for enquiries. Under India's DPDP Act 2023, we rely on your consent, or on a "legitimate use" where one applies.

Our team receives your enquiry. Service providers that help us run the site and respond to you include Google (Workspace email and Sheets), Cloudflare (hosting, form processing and bot protection) and the Tailwebs OS portal, our own sales system. Subject to your consent choice, Google (Google Analytics and Google Ads), Microsoft (Clarity) and Meta (the Meta Pixel) also receive data about your visit.

We do not sell personal data.

Some of these providers process personal data outside India, the UK or the EU. Where that happens, we rely on the safeguards those providers put in place for international transfers, including the European Commission's Standard Contractual Clauses.

A consent banner asks for your choice. Necessary cookies, which keep your choice and protect the forms (Cloudflare Turnstile), are always on. Analytics (Google Analytics, Microsoft Clarity) and marketing (Google Ads, the Meta Pixel) are yours to accept or reject.

For UK, EEA and Swiss visitors, analytics and marketing cookies stay off until you accept them (Google Consent Mode v2); elsewhere they run until you reject them. To reject them, choose Manage cookies and save with the boxes unticked; nothing is pre-ticked, and your choice is remembered for 12 months. The Cookie settings link in the footer reopens the banner so you can change it.

Enquiries by email: kept while we work with you, and for up to 3 years after our last contact, so we can pick up the conversation if you come back.

Job applications: kept for up to 1 year after the role is filled, unless you ask us to delete them sooner.

Analytics data: kept for the shortest window the tool allows, which is 2 months in GA4 and 90 days in Clarity.

Send any question or request about your personal data to hello@tailwebs.com.

Under India's DPDP Act 2023, you can ask for a summary of your personal data, have it corrected or erased, raise a grievance, nominate someone to act for you, and withdraw your consent at any time.

Under the UK GDPR and the EU GDPR, you have rights of access, rectification, erasure, restriction, portability, objection and withdrawing consent, and you can complain to the ICO in the UK or to your EU supervisory authority.

We reply within 30 days. We may ask one or two questions to confirm it is really you before we act on a request.

We keep access to personal data limited to the people who need it, use HTTPS across the site, and keep our systems patched.

This site is not aimed at children, and we do not knowingly collect their personal data.

Our TailApps products (TailGPT, Tailwebs Operator, Kaipo, Fincurry and ApnaStaff) run on their own sites, with their own privacy policies linked from each product.

Personal data in the projects we build for clients is covered by each client's contract, not by this policy.

How the rest of the site works is in our terms of use.

When this policy changes, we update this page and the date at the top.