Aadhar India is a fintech company working in the micro-finance sector which means they give small loans to villages and towns.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The loan dispersal process was long and tedious, taking 10-25 days & several visits to disperse a single loan. This was because of the manual verification of documents by the agents, checking of EQUIFAX scores, and the loan decision-making process.
Besides, there was no historical information on any of the loanees. Due to this, releasing loans to potential loanees was also an impossible task.
What did
Tailwebs do
We turned a complex and time-consuming process into a task-based system that was easy for their agents to follow.
By automating many of the loan dispersal processes, they were able to drastically reduce the time it took to disperse a loan, from 10-25 days and 5-6 visits to just 3-4 days and 2 visits. With these fast-paced solutions in place, Aadhar India had to increase its manpower to cater to more loan requests from multiple locations
The Results
- 6x loan disbursement in year 1
- 80% reduction in bad loan
- 70% operations cost reduction
- Loan dispersed in 3-4 days
- Load Dispersed in 2 Visits
